1. Introduction

At Afrinet, we strive to provide high-quality services to our customers. However, if you are not satisfied with our services, you may be eligible for a refund under the terms outlined in this policy.

2. Eligibility for Refunds

• Money-Back Guarantee: Certain services may come with a money-back guarantee, allowing you to request a refund within a specified period (e.g., 30 days) from the date of purchase.
• Service Issues: If our services are not delivered as described or are unavailable due to technical issues on our end, you may be eligible for a refund.
• Duplicate Payments: In case of accidental duplicate payments, you can request a refund for the extra charge.

3. Non-Refundable Services

• Domain Registrations: Domain registration fees are non-refundable once the domain is registered.
• SSL Certificates: SSL certificate fees are non-refundable after issuance.
• Custom Services: Custom or personalized services are non-refundable once the work has begun.

4. Refund Process

• Request Submission: To request a refund, contact our support team via email or the customer portal with your order details and reason for the refund.
• Review: Our team will review your request and determine eligibility based on this policy.
• Approval: If approved, the refund will be processed to the original payment method within the specified timeframe.

5. Refund Timeframe

Refunds are typically processed within 7-10 business days after approval. However, it may take additional time for the refund to reflect in your account, depending on your payment provider.

6. Cancellation Policy

You may cancel your subscription or service at any time. However, cancellations do not automatically qualify for a refund. Refunds are only issued as per the terms of this policy.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at support@afrinet.com or through our customer support portal.